DO NOT BUY FROM HERE!! Horrible customer service and horrible quality. Bought brand new couches and they were broken. Emailed customer service and they directed us to the store. Went to store they directed us to customer service. Tech came out and said that it is just the way the couches are made and it cannot be fixed....So now we are stuck with brand new couches, with tags still attached that are broken. HORRIBLE! Third purchase from this store and previous two purchases had damages items but at least they were able to fix them...
Very happy with customer service. Sales person Stefanie and her manager went above and beyond to make us feel satisfied and happy with our purchase. Would highly recommend them to my family and friends!!!!!!!!!!!!!!!
Was so happy with my purchase from Ashley, until delivery day. We got a living room set and an additional sofa chaise on sale and paid a comparable price to Bob's furniture. Because we moved into an apartment, I SPECIFICALLY ASKED how the delivery men were going to fit everything through the door. The MANAGER who sold us all of our furniture said not to worry about it because they will assemble it inside. On delivery day everything arrived pre-assembled and, of course, could not fit through the door. My boyfriend was told to call the delivery/assembly company and that went straight to voicemail. My boyfriend had no choice but to refuse the delivery. We were told the only way we could get our furniture delivered again and assembled for us was to pay an additional $250+ even though we already paid a delivery and assembly fee. After being told "not to worry". Will never shop here again.
She was extremely helpful, let us look around without being pushy, actually everyone all the way through was friendly and professional.
Stephanie was really great. Her enthusiasm and energy was amazing . She definitely convinced my mother into buying plenty of items . She was attentive and willing to help as soon as we walked through the door . Amazing customer service . Same goes to the front desk employees . My mother and i are always entertained from the minute we walk in. Positive energy & great vibes.
Purchased a dining room with Stefanie
Thank you Stefanie!
Ashley Homestore is a US Furniture Store based in Nanuet, New York. Ashley Homestore is located at 33 NY-304, Nanuet, NY 10954, USA.
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